Privacy Policy
Your privacy matters to us. This policy explains how fenorilquavest collects, uses, and protects your personal information in accordance with Australian privacy laws.
Information We Collect
fenorilquavest collects various types of information to provide you with our financial analysis services and improve your user experience. We're transparent about what we collect and why.
Personal Information
- Name, email address, and contact details when you register for our services
- Financial information necessary for analysis, including income data and investment preferences
- Professional background and experience level to tailor our recommendations
- Communication preferences and feedback you provide to us
Technical Information
We automatically collect certain technical data when you use our platform, including your IP address, browser type, device information, and usage patterns. This helps us maintain platform security and improve performance.
How We Use Your Information
Your information serves specific purposes related to our financial analysis services and your account management. We don't use your data for unrelated commercial purposes.
- Providing personalized financial analysis and recommendations based on your profile
- Communicating with you about your account, services, and important updates
- Improving our platform features and developing new analytical tools
- Ensuring platform security and preventing fraudulent activities
- Complying with legal requirements and regulatory obligations in Australia
We never sell your personal information to third parties. Any data sharing is limited to trusted service providers who help us deliver our services to you.
Data Storage and Security
We implement robust security measures to protect your information from unauthorized access, alteration, or disclosure. Your data is stored on secure servers located in Australia, ensuring compliance with local data protection standards.
Security Measures
Our security framework includes encryption of sensitive data both in transit and at rest, regular security audits, multi-factor authentication for staff access, and automated monitoring systems that detect suspicious activities. We also maintain strict access controls, ensuring only authorized personnel can access your information on a need-to-know basis.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill legal obligations. Financial analysis data is typically retained for seven years in accordance with Australian financial record-keeping requirements. You can request deletion of your account and associated data at any time, subject to legal retention requirements.
Your Privacy Rights
Under the Australian Privacy Act 1988, you have specific rights regarding your personal information. We're committed to helping you exercise these rights promptly and transparently.
Access Your Data
Request a copy of all personal information we hold about you, including how it's been used and shared.
Correct Information
Update or correct any inaccurate or incomplete personal information in your account.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements.
Restrict Processing
Limit how we use your information while maintaining your account access.
To exercise any of these rights, contact our privacy team using the details provided below. We'll respond to your request within 30 days and may need to verify your identity for security purposes.
Third-Party Services
fenorilquavest works with carefully selected third-party providers to deliver our services effectively. These partnerships are governed by strict data protection agreements.
Service Providers
We share limited information with cloud hosting providers for data storage, email service providers for communications, and payment processors for subscription management. All providers are required to maintain equivalent privacy protections and use your data solely for the specified services.
International Transfers
Some of our service providers may be located outside Australia. When we transfer your data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable. We maintain a record of all international transfers and their legal basis.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our platform. Most cookies we use are essential for providing our services, while others help us understand how you interact with our features.
- Essential cookies that enable core functionality like secure login and session management
- Performance cookies that help us understand which features are most valuable to users
- Preference cookies that remember your settings and customization choices
You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality. We don't use cookies for advertising or cross-site tracking.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify you through your registered email address and update the "Last Updated" date at the top of this policy.
Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
For significant policy changes that affect how we use your information, we'll seek your explicit consent before implementing the changes.
Contact Information
We're here to address any questions or concerns about your privacy and this policy. Our privacy team is committed to resolving issues promptly and transparently.
Privacy Team
3 Gilli Cres, Townsville QLD 4814, Australia
Phone: +61405500500
Email: privacy@fenorilquavest.com
If you're not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can contact them at oaic.gov.au or by phone at 1300 363 992.